Topik 3 - Managing Design Processes
1. Organizational Design and Support Usability
One Method to Characterize design (Rosson and Carrol, 2002) is:
–Design is a process.
–The design process is nonhierarchical.
–The process is radically transformational.
–Design intrinsically involves the discovery of new goals.
2. The Four Pillars of Design
3. Development Methodologies
The rapid contextual design method involves the following steps:
1. Contextual Inquiry
2. Interpretation sessions and work modeling
3. Model Consolidation and affinity diagram building
4. Persona Development
5. Visioning
6. Storyboarding
7. User environment design
8. Interviews and evaluations with paper prototypes and mock-ups
4. Ethnographic Observation
- Preparation
- Field Study
- Analysis
- Reporting
5. Participatory Design
More user involvement brings:
- more accurate information about tasks.
- more opportunity for users to influence design decisions.
- a sense of participation that builds users’ ego investment in successful implementation.
- be more costly.
- lengthen the implementation period.
- build antagonism with people not involved or whose suggestions rejected.
6. Scenario Development
Day-in-the-life scenarios:
- characterize what happens when users perform typical tasks
- can be acted out as a form of walkthrough
- may be used as basis for videotape
7. Social Impact Statement for Early Design Review
- Describe the new system and its benefits
- Address concerns and potential barriers
- Outline the development process
One Method to Characterize design (Rosson and Carrol, 2002) is:
–Design is a process.
–The design process is nonhierarchical.
–The process is radically transformational.
–Design intrinsically involves the discovery of new goals.
2. The Four Pillars of Design
3. Development Methodologies
The rapid contextual design method involves the following steps:
1. Contextual Inquiry
2. Interpretation sessions and work modeling
3. Model Consolidation and affinity diagram building
4. Persona Development
5. Visioning
6. Storyboarding
7. User environment design
8. Interviews and evaluations with paper prototypes and mock-ups
4. Ethnographic Observation
- Preparation
- Field Study
- Analysis
- Reporting
5. Participatory Design
More user involvement brings:
- more accurate information about tasks.
- more opportunity for users to influence design decisions.
- a sense of participation that builds users’ ego investment in successful implementation.
- be more costly.
- lengthen the implementation period.
- build antagonism with people not involved or whose suggestions rejected.
6. Scenario Development
Day-in-the-life scenarios:
- characterize what happens when users perform typical tasks
- can be acted out as a form of walkthrough
- may be used as basis for videotape
7. Social Impact Statement for Early Design Review
- Describe the new system and its benefits
- Address concerns and potential barriers
- Outline the development process
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